Reinventing professionals and Reigniting brands

Our love for our work is what drives our commitment to provide unparalleled personal service and professionalism. We understand the importance of your business, the role you play in it and the impact of providing effective training programs.

The Defining Edge Training and Development is not just another training company; we become your personal specialists, partnering with you to create the defining edge over your competitors.

Christine Hepburn is a professional facilitator, trainer, consultant, speaker and author, believing in the potential of each person to achieve the exceptional. She is a recognised customer experience and brand culture specialist, passionate about effective business, particularly strategies creating strong connections between business, staff and their valued customers.

Working from extensive experience and a passion for people rather than just theory, Christine develops strategies that foster positive brand culture and strengthen brand engagement, whilst building reputations and revenue.

She serves as the catalyst for change in organisations that have a vision to excel through people and exceptional customer interactions. Christine fully understands the many challenges faced by businesses today.

Her personal development programs build greater confidence and increased success, opening opportunities for life, career and business development.

She prides herself in putting people first, knowing how to really connect to help individuals master change through innovative learning techniques.

The type of person who loves to challenge the status quo in order to create the best outcomes, her vision is to inspire a world where every business is empowered to become a brand people rave about and each individual becomes the best they can be.

7 Responses to “About us”